Delivery & Returns


We offer free Europe delivery and free domestic delivery. Rest of the World- EUR4.80

Delivery in most cases is free.  Orders in Europe will usually be delivered within 7-14 working days of order, (unless we advise you otherwise).

 

Europe Country: * AUSTRIA, AZERBAIJAN, ALBANIA, ARMENIA, BELARUS, BELGIUM, Bosnia and Herzegovina, GREAT BRITAIN, NORTHERN IRELAND, GARDENS,Vatican City, JERSEY, O-MAN, GERMANY, GEORGIA(EU), DENMARK, Faroe Islands, GREENLAND, ESTONIA, IRELAND, ICELAND, SPAIN, ITALY, SAN MARINO, CYPRUS, KOSOVO, LATVIA, LITHUANIA, LIECHTENSTEIN, LUXEMBOURG, MALTA, MOLDOVA, NORWAY,Bouvet Island, Svalbard and Jan Mayen, POLAND, PORTUGAL, RUSSIA / FEDERATION /, SLOVAKIA, SLOVENIA, UKRAINE, HUNGARY,FINLAND /ALAND ISLANDS, FRANCE (Corsica), ANDORA, MONACO, NETHERLANDS, CROATIA, MONTENEGRO, CZECH REPUBLIC, SWITZERLAND, SWEDEN

European delivery

Orders will usually be delivered within 7 - 14 working days of order, (unless we advise you otherwise). Free Shipping for Europe. Rest of the world - EUR4.80

 

XVI. DELIVERY

The delivery of ordered goods is effected via a international post mail to the indicated by the User

office or delivery address across Europe. Delivery is at the expense of The user, unless otherwise stated on the Site.

Before sending the ordered goods, "DHKRAPTOR.COM" has the right to contact The user of the phone he has specified to specify the details of the order and / or delivery.

"DHKRAPTOR.COM" is not responsible for the failure to perform an order in the cases when The user has indicated incorrect, incomplete and / or inaccurate personal data, including when has indicated an incomplete, inaccurate or fake address or telephone.

Delivery is within the deadlines described under each delivery option at the interface order module. In exceptional circumstances "DHKRAPTOR.COM"reserves the right to extends the delivery period by informing the User in good time. The consumer is required to review the goods at the time of delivery in the presence of courier and immediately notify any discrepancies, misses and damages. If The consumer does not do so, it is assumed that the delivery was accepted without objection.

When making international shipments, delivery and delivery rules apply receipt of consignments to the respective national postal service, as well as to the respective one national law of the State in which the recipient of the goods is located. All import charges on importation of goods are at the expense of the User. The user he can not demand a refund if he has refused to pay the import charges or to received the shipment. "DHKRAPTOR.COM" reserves the right to change the available methods delivery and payment and / or the terms thereof at any time by publishing the available methods of delivery and payment to the website without any other notice.

 

Next Day DeliveryNext day delivery is not available 

 

  1. REFUSAL OF CONTRACT AND REPLACEMENT

(1) Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

In order to exercise its right under this clause, the User must notify unequivocally " DHKRAPTOR.COM " for its decision to withdraw from the contract, such as individualize the goods he wishes to return by providing all the details for the order and delivery made, including but not limited to: content and value of the order, details of the person who made the order, details of the person who accepted the delivery, date of the order,clear picture of the defect .

 

In accordance with the provisions of Art. 55 of the CPA, the user is obliged to store the goods received, their quality and safety until their return to www.dhkraptor.com  in the form in which they were received.

The user is obliged to return the goods at his own expense, together with the cashier

note and invoice by handing it to “DHKRAPTOR.COM” or authorized by the last person within 30 days of the date on which the User exercised his / her right to withdrawal from the contract.

On return, the product must be in its original packaging, with no traces of use or disturbing the commercial appearance (eg torn packaging, cellophane, removed labels, missing parts, etc.) and be accompanied by all accompanying documents – receipt and / or invoice, warranty card, directions for use, and more.

" DHKRAPTOR.COM " has the right to defer the refund until the receipt of the goods back or until proof is provided that the goods have been shipped conversely, depending on which of the two events occurred earlier.

In the event that the User fails to fulfill his obligation under paragraph 5 without notice

" DHKRAPTOR.COM " for the delay and without providing a valid reason for doing so, that he has withdrawn his statement of withdrawal of the contract. When in connection with performance of the contract  "VELORAPTORSTORE.COM " has incurred expenses User renounces the contract, " DHKRAPTOR.COM " is entitled to withhold the relevant amount for the costs incurred or to claim their payment.

(1) The consumer shall not have the right to withdraw from the contract in case the object of the contract is:

  1. for the supply of goods made to the consumer or according to his or her own individual requirements
  2. for delivery of sealed goods that have been printed and / or tested after delivery and can not be returned for reasons of hygiene or protection health.

" DHKRAPTOR.COM " refunds to the User the price paid for the returned goods.

The shipping costs of returning the goods from the customer to www.dhkraptor.com are at the expense of the customer, as his or her right to choose whether to bring it personally to the store's office or to have it

send by courier or by post mail. The address is: Ruse 7016, 8 Krastec Str., Ent. B (2), fl. 4, office 7

Where the goods received by a consumer do not conform to the characteristics set out in the online store page, the cost of returning the goods is at the expense of consumer.

In this case the client must send the goods back to us, by postal mail, indicating the recipient “MAKROGROUP TECHNOLOGY OOD”, a subcontractor and address : Ruse 7016, 8 Krastec Str., Ent. B (2), fl. 4, office 7.

Returned to us shipments with cash on delivery or delivery charge will not be accepted!

"DHKRAPTOR.COM" refunds in full the user - paid amount of returned goods not later than 30 days from the date on which the consumer has exercised the right of withdrawal under Art. 55 of the CPA.

How can I make enquiries about my order?

Please email us:  manager@dhkraptor.com

Please contact us for further information.